- Achieved a 50% to 60% service level improvement
Overview of the Client
Our client is a renowned bioanalytical toxicology laboratory known for its specialized clinical and forensic services. They provide a comprehensive range of more than 2500 tests to various institutions and professionals, including hospitals, universities, law enforcement agencies, attorneys, and medical practitioners.
Business Objectives and Challenges
- The client is looking to grow with a growing focus on new and emerging compounds.
- They need to run various tests on samples to track KPIs such as frequency, revenue, and client behavior.
- Their existing BI processes relied on Excel spreadsheets, which were slow, inaccurate, and difficult to maintain.
- They needed a dedicated BI system that was accessible 24/7 and generated accurate reports.
- TekLink implemented the system and migrated all the reports into a single storage.
The Solution
- TekLink built a one-stop solution for business users, providing easy access to their data needs.
- They used Azure Resources with a dedicated Data Warehouse to harmonize data from various sources.
- The architecture was designed to handle heavy data requests in a small database while keeping costs minimal.
- The APIs automate the process of exchanging data between the various systems, reducing the risk of errors.
- The data validation approach ensures the data is accurate and complete, giving users confidence in the results.
Business Outcomes and Benefits
- Achieved a 50% to 60% service level improvement and ease of data availability.
- The consolidated and harmonized data helped the business identify the right frequency of lab tests.
- The solution helped mitigate failures better with the data visibility through the BI Solution.
- A higher data accuracy helped achieve better performance enabling insightful decision-making.
- The solution helps incorporate the ad-hoc requests better.
