Business Challenges and Objectives

Our client uses the Anaplan Tool to generate the reports on their actuals, and budgeting, and financial forecasting. The client wanted a system for APAC and Africa.

The challenges to support the system were:

• Managing multiple Anaplan Models in different regions.
• Complying to the different reporting structures and varied allocation rules for the various regions/countries.
• An increased coverage time window, providing support from Australia to Africa during their active work hours.
• Interacting with users from 13 BU Regions covering over 50 countries.
• Adhering to stringent timelines during the Actual Period Close Weeks and Forecasting & Budgeting cycles.
• Handling multiple High Priority enhancements requests during the Non-Close Weeks from different BUs.
• Integrating multiple data entry points for the movement of data for processing and detailed reporting in BPC.
• Handling rapid business requirement changes with tight timelines for enhancements.

The Solution

TekLink provided an end-to-end support model that includes:

• Ensuring the full-time availability of solution architects for the project.
• Documentation of the detailed solution to ensure zero knowledge loss in case of resource movement/attrition.
• Engaging the non-billable SMEs and Project Manager (PM) for advisory services or solutions or addressing other concerns, if any.
• Conducting the end-user training and continuous update of the training content.
• Following the agile approach to complete over 150 enhancements in 12-months without any added costs.
• Continuous support for all the Anaplan Models covering enhancements, performance tuning, and new development.
• A complete integration system know-how and coordinating with different teams for bug fixing.
• Regular monitoring and model optimizations.
• Working on RCA (Root Cause Analysis) and fixing the recurring issues/adjustments from the source.

Key Benefits

• Automation of reporting actuals and data feeding to consolidation for external reporting.
• The client witnessed significant improvements in user experience with minimal manual intervention leading to enhanced confidence in the Anaplan tool and solution.
• Significant improvement in the overall closing cycle by enhanced checks and training.
• The client can perform management reporting on the data at the most granular level.
• The client-side analytics could solve their business problems while the TekLink Team managed the technical glitches and bugs.
• Due to the documentation provided for training, the knowledge transfer was smooth and easy.
• The support ensured a smooth closing process with the APAC leaves/holidays properly adjusted for, with the support solution.
• The team actively engaged and supported all the time zones from Australia to Africa.