• Achieved a 50% to 60% service level improvement

Overview of the Client

Our client is a renowned bioanalytical toxicology laboratory known for its specialized clinical and forensic services. They provide a comprehensive range of more than 2500 tests to various institutions and professionals, including hospitals, universities, law enforcement agencies, attorneys, and medical practitioners.

Overview of the Client

Business Objectives and Challenges

  • The client is looking to grow with a growing focus on new and emerging compounds.
  • They need to run various tests on samples to track KPIs such as frequency, revenue, and client behavior.
  • Their existing BI processes relied on Excel spreadsheets, which were slow, inaccurate, and difficult to maintain.
  • They needed a dedicated BI system that was accessible 24/7 and generated accurate reports.
  • TekLink implemented the system and migrated all the reports into a single storage.

The Solution

  • TekLink built a one-stop solution for business users, providing easy access to their data needs.
  • They used Azure Resources with a dedicated Data Warehouse to harmonize data from various sources.
  • The architecture was designed to handle heavy data requests in a small database while keeping costs minimal.
  • The APIs automate the process of exchanging data between the various systems, reducing the risk of errors.
  • The data validation approach ensures the data is accurate and complete, giving users confidence in the results.

Business Outcomes and Benefits

  • Achieved a 50% to 60% service level improvement and ease of data availability.
  • The consolidated and harmonized data helped the business identify the right frequency of lab tests.
  • The solution helped mitigate failures better with the data visibility through the BI Solution.
  • A higher data accuracy helped achieve better performance enabling insightful decision-making.
  • The solution helps incorporate the ad-hoc requests better.
Business Outcomes and Benefits

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