Overview of the Client
Our client is an internationally recognized distributor of chemicals and ingredients, offering a range of value-added services. They collaborate with leading suppliers worldwide, emphasizing continuous innovation and expansion. By serving as a trusted partner, the client assists their customers in optimizing various aspects of their operations. This includes streamlining product formulation processes, enhancing logistics efficiency, and fostering improvements in safety and sustainability. The client's ultimate goal is to help their customers save time and effort while achieving their desired outcomes.
Business Objectives and Challenges
- The client required experienced domain experts to supplement their technical staff.
- Support needed for robust and complex installation of SAP Solutions such as
- ECC
- Business Warehouse (BW)
- Data Services (DS)
- Master Data Management (MDM)
- Business Objects (BO)
- Business Planning and Consolidations (BPC)
The Solution
The TekLink Team delivered the following solution in collaboration with the client’s technical staff:
- We used SAS Enterprise Guide, Microsoft SQL Server, and Tableau Desktop
- The team provided the IT support for BW, DS, MDM, BO, and BPC
- We also built a 20 x 5 support model
- The project is a mix of onsite and offshore resources to enable continuous support
Business Outcomes and Benefits
- Achieved a significant 300% reduction in User Tickets Generation.
- Successfully maintained predictable IT costs while keeping department expenses within the allocated budget.
- Ensured the implementation of new systems that enhanced the client’s competitiveness and profitability in their industry.
- Provided SAP Technical Expertise as required to enhance the knowledge of the internal staff.
- Achieved efficient routine application maintenance.
- Freed up internal resources, enabling the team to concentrate on more strategic objectives.
