Efficient and seamless Application Management Services (AMS) Support for SAP Solutions
About the Client:
Our client is a leading global distributor innovative chemical products and services.
Objectives:
- Experienced domain experts needed to supplement their existing technical staff
- Support a robust and complex installation of SAP solutions including ECC, Business Warehouse (BW), Data Services (DS), Master Data Management (MDM), Business Objects (BO) and Business Planning and Consolidations (BPC)
The Solution:
TekLink consultants, using SAS Enterprise Guide, Microsoft SQL Server and Tableau Desktop, delivered the following solution to the client:
- Collaboration and knowledge transfer with client’s technical staff
- IT Support of these SAP business intelligence solutions: Business Warehouse (BW), Data Services (DS), Master Data Management (MDM), Business Objects (BO) and Business Planning and Consolidations (BPC)
- Provided 20 x 5 support model
- Shared responsibilities with client’s technical staff
- Staffed with a mix of onsite and offshore resources to enable continuous support at a customer cost effective pricing model
Outcome and Benefits:
- Achieved predictable IT costs keeping IT department with yearly budget
- Enabled internal staff to focus on more strategic objectives
- Enhanced and installed new application systems to help client be more competitive and profitable in their industry
- Managed routine application maintenance with efficiency
- Met Service Level Agreements (SLA) consistently
- Provided SAP technical expertise when needed to augment knowledge of their internal staff
- Reduced stress on IT department
300% reduction in user tickets
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