Efficient and seamless Application Management Services (AMS) Support for SAP Solutions

Efficient and seamless Application Management Services (AMS) Support for SAP Solutions

Efficient and seamless Application Management Services (AMS) Support for SAP Solutions

About the Client:

Our client is a leading global distributor innovative chemical products and services.

 

Objectives:

  • Experienced domain experts needed to supplement their existing technical staff
  • Support a robust and complex installation of SAP solutions including ECC, Business Warehouse (BW), Data Services (DS), Master Data Management (MDM), Business Objects (BO) and Business Planning and Consolidations (BPC)

 

The Solution:

TekLink consultants, using SAS Enterprise Guide, Microsoft SQL Server and Tableau Desktop, delivered the following solution to the client:

  • Collaboration and knowledge transfer with client’s technical staff
  • IT Support of these SAP business intelligence solutions: Business Warehouse (BW), Data Services (DS), Master Data Management (MDM), Business Objects (BO) and Business Planning and Consolidations (BPC)
  • Provided 20 x 5 support model
  • Shared responsibilities with client’s technical staff
  • Staffed with a mix of onsite and offshore resources to enable continuous support at a customer cost effective pricing model

 

Outcome and Benefits:

  • Achieved predictable IT costs keeping IT department with yearly budget
  • Enabled internal staff to focus on more strategic objectives
  • Enhanced and installed new application systems to help client be more competitive and profitable in their industry
  • Managed routine application maintenance with efficiency
  • Met Service Level Agreements (SLA) consistently
  • Provided SAP technical expertise when needed to augment knowledge of their internal staff
  • Reduced stress on IT department
    300% reduction in user tickets

 

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