Provided effective and sustainable Application Management Services (AMS) support for SAP solutions, increasing efficiency and streamlining routine maintenance for a leading global distributor of innovative chemical products and services.
About the Client:
Our client is a leading global distributor innovative chemical products and services.
Experienced domain experts needed to supplement their existing technical staff
Support a robust and complex installation of SAP solutions including ECC, Business Warehouse (BW), Data Services (DS), Master Data Management (MDM), Business Objects (BO) and Business Planning and Consolidations (BPC)
TekLink consultants, using SAS Enterprise Guide, Microsoft SQL Server and TableauDesktop, delivered the following solution to the client:
Collaboration and knowledge transfer with client’s technical staff
IT Support of these SAP business intelligence solutions: Business Warehouse (BW), Data Services (DS), Master Data Management (MDM), Business Objects (BO) and Business Planning and Consolidations (BPC)
Provided 20 x 5 support model
Shared responsibilities with client’s technical staff
Staffed with a mix of onsite and offshore resources to enable continuous support at a customer cost effective pricing model
Outcome and Benefits:
Achieved predictable IT costs keeping IT department with yearly budget
Enabled internal staff to focus on more strategic objectives
Enhanced and installed new application systems to help client be more competitive and profitable in their industry
Managed routine application maintenance with efficiency
Met Service Level Agreements (SLA) consistently
Provided SAP technical expertise when needed to augment knowledge of their internal staff
Reduced stress on IT department
300% reduction in user tickets
To find out more about how we can be your trusted analytics and planning partner, contact us today.
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