About the Client:

Our client is a leading global distributor innovative chemical products and services.

 

Objectives:

• Experienced domain experts needed to supplement their existing technical staff
• Support a robust and complex installation of SAP solutions including ECC, Business Warehouse (BW), Data Services (DS), Master Data Management (MDM), Business Objects (BO) and Business Planning and Consolidations (BPC)

 

The Solution:

TekLink consultants, using SAS Enterprise Guide, Microsoft SQL Server and Tableau Desktop, delivered the following solution to the client:

• Collaboration and knowledge transfer with client’s technical staff
• IT Support of these SAP business intelligence solutions: Business Warehouse (BW), Data Services (DS), Master Data Management (MDM), Business Objects (BO) and Business Planning and Consolidations (BPC)
• Provided 20 x 5 support model
• Shared responsibilities with client’s technical staff
• Staffed with a mix of onsite and offshore resources to enable continuous support at a customer cost effective pricing model

 

Outcome and Benefits:

• Achieved predictable IT costs keeping IT department with yearly budget
• Enabled internal staff to focus on more strategic objectives
• Enhanced and installed new application systems to help client be more competitive and profitable in their industry
• Managed routine application maintenance with efficiency
• Met Service Level Agreements (SLA) consistently
• Provided SAP technical expertise when needed to augment knowledge of their internal staff
• Reduced stress on IT department
  300% reduction in user tickets