In today’s dynamic business environment, organizations have to prioritize and focus on their core competencies in business, develop further their product/service offerings, win and maintain customers and ultimately, improve profitability.
Most organizations are struggling to maximize their return on IT investments as application support costs are taking up 60% to 70% of their IT budgets, limiting investments for new initiatives that can help meet business needs. The end user dissatisfaction and lack of application portfolio adoption further causes IT organizations to be continuously doing a catch up with business demands. All the above factors are resulting in an ever-increasing gap between the required IT investments and business demands to stay competitive. For any growing organization in this scenario, effective management of enterprise applications is not only critical but also essential to the company’s survival.
So what is the TekLink advantage to Application Managed Services (AMS)?
The role of Business Intelligence (BI) has been consistently becoming more critical in organizations. The business team expectations from BI applications is increasing day by day. It means timely availability of right data and responding to business BI needs more proactively. In this scenario, BI applications should be viewed upon differently than other IT application, as an ideal AMS setup for BI is lot more than mere data load monitoring.
TekLink, being a Planning and Analytics focused company, has fine-tuned the AMS processes specifically for Business Planning and Consolidation (BPC) and Business Intelligence. Be it the templates for day to day operations, knowledge transition methodology or the service level agreements; our implementation of AMS is transformed to meet our clients’ needs. We extend Applications Managed Services to SAP solutions pertaining to Business Warehouse (BW), Data Services (DS), Business Objects (BO) and Business Planning and Consolidation (BPC). We provide the Business Intelligence (BI) SAP expertise so you can leverage our expertise to help your business run more productively.
Addressing CIO Challenges through our Highly Efficient & Adaptable AMS:
TekLink International Inc. provides BI Applications Management Services around a model which, while allowing flexibility, gives customers predictability in its support levels and the associated costs. TekLink’s Application Management Services provides BI focused service teams to manage all aspects of the customer’s BI solutions in an Service Level Agreement (SLA) driven model. TekLink’s service portfolio encompasses three offerings: Application Support Services, Application Enhancement Services, and Application Evolution Services.
Together, these services help our customers satisfy resource and skill requirements, while maximizing the productivity of applications, increasing service quality and savings and unlocking the value from their BI investments.