Efficient and seamless Application Management Services (AMS) Support for SAP Solutions

Provided effective and sustainable Application Management Services (AMS) support for SAP solutions, increasing efficiency and streamlining routine maintenance for a leading global distributor of innovative chemical products and services.

 

 

About the Client:

Our client is a leading global distributor innovative chemical products and services.

 

Objectives:

  • Experienced domain experts needed to supplement their existing technical staff
  • Support a robust and complex installation of SAP solutions including ECC, Business Warehouse (BW), Data Services (DS), Master Data Management (MDM), Business Objects (BO) and Business Planning and Consolidations (BPC)

 

The Solution:

TekLink consultants, using SAS Enterprise Guide, Microsoft SQL Server and Tableau Desktop, delivered the following solution to the client:

  • Collaboration and knowledge transfer with client’s technical staff
  • IT Support of these SAP business intelligence solutions: Business Warehouse (BW), Data Services (DS), Master Data Management (MDM), Business Objects (BO) and Business Planning and Consolidations (BPC)
  • Provided 20 x 5 support model
  • Shared responsibilities with client’s technical staff
  • Staffed with a mix of onsite and offshore resources to enable continuous support at a customer cost effective pricing model

 

Outcome and Benefits:

  • Achieved predictable IT costs keeping IT department with yearly budget
  • Enabled internal staff to focus on more strategic objectives
  • Enhanced and installed new application systems to help client be more competitive and profitable in their industry
  • Managed routine application maintenance with efficiency
  • Met Service Level Agreements (SLA) consistently
  • Provided SAP technical expertise when needed to augment knowledge of their internal staff
  • Reduced stress on IT department
    300% reduction in user tickets

 

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