Comprehensive Order Management Self-Service Web Solution Drives Customer Satisfaction

Comprehensive Order Management Self-Service Web Solution Drives Customer Satisfaction

Delivered an actionable, web-based order management application as an integrated platform solution for our client’s internal users and external customers increasing operational efficiency and effectiveness.

 

 

 

 

 

About the Client:

Our client is one of the world’s largest manufacturer of farm, construction, forestry and commercial equipment.

 

Objectives:

  • Easy access to accurate and timely information using an easy-to-use but comprehensive web/self-service solution
  • Improvement of security
  • Needed a complete end-to-end integrated order management solution following standard processes
  • Needed an efficient and effective web application for both internal users and external customers

 

The Solution:

  • Created reusable and query/reporting views
    • Advanced business logic using SQLScript based views
    • Business logic in HANA layer with just the results in user query and reports
    • Designed for peak performance
    • Highly optimized by leveraging parameters and filter expressions
    • Leveraged graphical calculation views for easy maintenance and extensions
  • Defined technical specification templates and standards for OData and HANA models
  • Implementation of security using dynamic analytic privileges
  • Provided best practices for designing highly optimized HANA models for better performance
  • Used Agile Methodology
  • Used HANA core data services (CDS) for easier transports

 

Outcome and Benefits:

  • Addressed performance optimization with increased security measures for both internal users and external customers
  • Created a single web portal irrespective of the heterogeneous systems used in the backend using standardized processes
  • Designed an easy-to-use web portal to gain access to accurate and timely information
  • Significantly improved reporting performance while reducing memory and CPU utilization

 

“You were always very prompt in responding to customer needs.  Your deep knowledge in SAP HANA with the agility to learn business process has impressed me.”

 

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